Terms and conditions

I  CONTRACT ON PACKAGE TOUR ARRANGEMENT

  1. For the purposes of these Contractual Terms, the agent (hereinafter referred to as “Agent”) shall mean the travel agency STEY s. r. o., Company Reg. No. 50 713 710, having registered office at Dolná 1689/19, 977 03 Brezno, entered in the Business Register kept by the District Court Banská Bystrica, Section: Sro, File No. 31356/S.
  2. For the purposes of these Contractual Terms, the customer (hereinafter referred to as “Customer”) shall mean the person which entered into the Contract on Package Tour Arrangement with Agent, or a person for the benefit of which the Contract has been entered into, or a person to which the package tour has been transferred in line with Par. III. Clause 1 f) hereof. In case that multiple persons are involved on the part of Customer, such persons shall be preferred to in singular as “Customer”, in which case all the persons on the part of Customer shall comply with their obligations arising from the Contract on Package tour Arrangement jointly and severally.
  3. The Contract on Package Tour Arrangement shall arise between Agent and Customer on the basis of properly completed and signed Contract on Package Tour Arrangement confirmed by Agent or any other travel agency or tour operator authorized to broker Agent´s services. A contract signed by Agent´s statutory representative or authorized representative on behalf of Agent shall be deemed valid as well.
  4. The travel agency or tour operator which has been authorized by Agent and brokers Agent´s services shall not be entitled to alter the terms of provided package tour or provide information that is in conflict with information provided by Agent in the online catalogue and other promotional materials.
  5. By signing the Contract, Customer confirms that, upon the conclusion of the Contract, Customer has been acquainted with the content as well as all parts of the Contract, and that Customer agrees with the Contract without reservations. The Contract on Package Tour Arrangement shall be composed of the following parts: Contractual Terms of the Travel Agency STEY s. r. o., Certificate of Insurance against Agent´s Insolvency and the Contract of Mandate regarding Travel Insurance included in the price of package tour.
  6. The contractual relationship may be entered into without direct contact, i.e. by e-mail, by Agent sending an invoice for advance payment to Customer. Following the transfer of the amount specified in the invoice for advance payment to Agent´s account and subsequent sending of the confirmation (e-mail) by Agent, STEY Travel Agency´s Contract on Package Tour Arrangement shall be deemed validly concluded.

II  PRICE OF PACKAGE TOUR AND SERVICES, BOOKING AND PAYMENT TERMS

  1. Price of package tour shall be the total price for ordered services which price is specified in the Contract. If discounts are available, they may not be cumulated; Customer may only select one of the discounts applicable as of the day of the establishment of contractual relationship. As far as discounts for children are concerned, the age of the child as of the last day of the package tour shall be decisive. The price of the package tour shall not include Customer´s costs linked with compliance with passport, customs, foreign exchange and other regulations of the country of destination.
  2. Preliminary booking may be carried out over the phone, by e-mail or by completing the form on www.steyslovakia.com. The booking shall be regarded as an order after the sending of the booking from. Such order shall be confirmed by an e-mail. This order shall not be considered binding until the moment of the receipt of Agent´s order confirmation e-mail by Customer, and no obligations specified in Paragraph IV shall be imposed upon and no rights shall be granted to Customer with respect to said order.
  3. Upon Contract conclusion, Agent shall have the right to ask for an advance payment amounting to at least 50% of the price of package tour. The remaining part of the price shall be payable no later than 30 calendar days prior to the start of service utilization. If the contractual relationship is established later than 30 calendar days prior to the start of the package tour, Customer shall pay 100% of the price of ordered services upon the establishment of the contractual relationship.
  4. It shall only be possible to pay for ordered services by way of bank transfer or in any other agreed manner, and the day of payment shall be deemed the day on which the funds are credited to Agent´s account. Costs linked with the cross-border payment transaction shall be borne by Customer.
  5. Customer shall have the right to the provision of all ordered services only after the payment of full price of package tour and compliance with other service provision terms. In case of failure to pay within stipulated period, Agent shall be entitled to withdraw from the Contract in writing or by e-mail and not to provide ordered services. Customer shall have the obligation to reimburse Agent for the costs incurred due to the failure to comply with Contractual Terms on the part of Customer.
  6. Agent shall be entitled to increase unilaterally the price of package tour and services not later than 21 days prior to the start of service provision, provided that transport costs, including fuel prices, have been increased by 20% in the period of 30 calendar days. The reason for and method of price increase shall be notified to Customer in writing or by e-mail. Customer shall cover the difference according to instructions included in Agent´s information.

III  RIGHTS OF CUSTOMER

Among the fundamental rights of Customer shall be:

  1. right to provision of services of agreed quality and within the agreed period
  2. right to additional information which is not included on the website or in the catalogue and is important to Customer and known to the travel agency;
  3. right to be acquainted without delay with possible changes in the tour schedule, the scope of services and the price;
  4. right to cancel participation in the package tour by withdrawal from the Contract at any time prior to the start of the package tour under the terms agreed in the Contract;
  5. right to notify the travel agency in writing or by e-mail prior to the start of the package tour, however, not later than 10 calendar days prior to the start of service utilization, that the Customer will be substituted by any other person. A part of the notice of Customer substitution shall be the written consent of the person to substitute Customer. The new customer shall enter into the contractual relationship on the day of the receipt of the notice, and all rights and obligations arising from the Contract shall be transferred to the new customer. Agent reserves the right to charge a one-off fee amounting to €30/person for the change of Customer, which fee shall be paid by Customer in line with the maturity of the invoice received together with modified Contract;
  6. right to file a complaint against services in line with the terms stipulated in the Contract;
  7. right to receive along with the Contract also documents on tour insurance or any other form of protection of Customer in the event of insolvency.

IV OBLIGATIONS OF CUSTOMER

Among the fundamental obligations of Customer shall be:

  1. to provide the travel agency with the assistance needed for proper arrangement and provision of the package tour comprising the subject of the Contract, including but not limited to, full, true and early completion of required forms; also photos, passport, visa application forms and other required formalities, provided that the travel agency procures also visa;
  2. to enclose the power of attorney granted to representing co-travellers, provided that a spouse or an own minor child isn´t among them;
  3. to pay full price of package tour according to the timetable and prove such payment by a payment document; if Customer has failed to pay the price of package tour on time, the travel agency shall have the right to withdraw from the Contract;
  4. to notify the travel agency without delay, however, within the stipulated period at the latest, of Customer´s opinion on possible changes in terms and agreed scope of services;
  5. to take over from the travel agency documents needed for the utilization of agreed services;
  6. to arrive at the destination on the stipulated date ready to utilize the agreed scope of services; in the event of delay with the utilization of greed services by own fault, to arrive at own expense and responsibility at the destination in line with the timetable of agreed services;
  7. to follow the instructions of the travel agency or travel agency´s representative in charge during the package tour; to follow the stipulated programme, applicable regulations of the visited country, place and accommodation facility, in particular the accommodation rules and transport rules; to compensate for possible damage caused by Customer to the accommodation facility or to the means of transport during the package tour;
  8. to carry all valid travel documents required for the entry into the country visited, in particular, travel document, visa and certificate of vaccination (if required), travel insurance certificate, if Customer is insured; these documents shall be obtained by Customer itself, provided that the travel agency did not offer and provide such service to Customer;
  9. to refrain from any action harming or impeding other package tour participants;
  10. to report without delay any change in personal data specified in the Contract, including, but not limited to, contact address, telephone or any other contact etc., for the purposes of compliance with contractual liabilities.

V  OBLIGATIONS OF AGENT

  1. Fundamental obligations of Agent include mainly: a) the obligation to provide Customer with the name, place of accommodation or the contact address and telephone number of the representative not later than 7 calendar days prior to the start of the package tour; b) the obligation to have a valid tour insurance against insolvency during the entire duration of the tour-selling business.

VI  CHANGE IN AGREED SERVICES

  1. In case that Agent is forced to change an essential condition of the Contract, Agent shall propose Customer to change the Contract. If the change in the Contract leads to a change in the price of package tour, the proposal shall include the new price. Customer shall have the right to reject the proposed change and withdraw from the Contract without cancellation fees. Customer shall notify Agent of Customer´s decision in writing within the period stipulated in the proposal for Contract change.
  2. Agent shall be authorized to carry out operative changes in the programme and provided services during the package tour, unless the originally agreed programme and services may be ensured for extraordinary reasons. In these cases Agent shall: a) ensure alternative programme and services the quality and scope of which come closest to the character of original services, and, if services are ensured at least on the same level, any other claims of Customer shall be excluded; or b) return Customer the price paid for non-provided services; or c) give Customer discount on paid services which were included in the price of package tour and not fully provided or for which no alternative performance was granted.
  3. In case of overbooking of accommodation capacity, Agent shall arrange for alternative accommodation of at least equal or higher category over the entire or proportional part of stay.
  4. Customer reserves the right to cancel the package tour immediately due to Vis Major and events preventing or limiting the organization of the package tour and jeopardising the safety of tour participants.
  5. Customer reserves the right to change the programme in terms of content and timetable due to Vis Major, decisions of public authorities or emergencies.

VII  WITHDRAWAL FROM CONTRACT

  1. Prior to the start of the package tour, Agent may withdraw from the Contract only due to package tour cancellation or violation of contractually agreed obligations by Customer. In the event that the organization of the package tour requires minimum number of participants, Agent shall inform Customer of this fact prior to Contract conclusion. If the required number of participants has not been reached, Agent reserves the right to cancel the package tour not later than 10 calendar days prior to package tour start, of which Customer shall be informed in writing or by e-mail.
  2. Customer shall have the right to withdraw from the Contract at any time prior to package tour start a) without giving any reason; b) due to major breach of Agent´s obligations arising from the Contract. The notice of withdrawal shall take effect on the day of the receipt of the written or electronic form of the same by Agent.
  3. In case that Customer has withdrawn from the Contract for a reason different from major breach of obligations by Agent or, as the case may be, if Agent has withdrawn from the Contract in case of breach of obligations by Customer, Customer shall pay Agent a compensation for damage in the form of a cancellation fee amounting to:
    • Not later than 30 days prior to the start of service utilization – handling fee €30/Contract;
    • 29 – 21 days prior to the start of service utilization – 25% of the price of ordered services;
    • 20 – 14 days prior to the start of service utilization – 50% of the price of ordered services;
    • 13 – 6 days prior to the start of service utilization – 75% of the price of ordered services;
    • 5 days or less prior to the start of the package tour – 100% of the price of ordered services.
  1. The number of days taken into account for the calculation of cancellation fee shall be counted from the day of effect of the withdrawal from the Contract to the date of planned start of service utilization specified in the Contract. In case of cancellation of the participation of one out of two persons in a double-bed room, the cancelling person shall pay compensation for damage equivalent to extra charge for a single-bed room. Similar procedure shall be applied to accommodation the price of which shall be calculated per whole facility, irrespective of the number of occupied beds. In case of cancellation of the participation of one or multiple persons out of the number of persons specified in the Contract, the compensation for damage shall be calculated according to the remaining number of persons in view of the character of ordered services (accommodation, trip using private means of transportation).
  2. Agent shall have the right to pay compensation for damage in the form of a cancellation fee by offsetting the entire or proportional package tour part paid.
  3. Customer´s request for date change shall be evaluated by Agent with respect to available capacities. In case that parties agree on date change in writing, Customer shall pay a handling fee amounting to €80 for the date change. If no capacities in the ordered accommodation facility are available on the date requested and parties agree on an alternative accommodation capacity, which results in increase in the price of package tour, Customer shall cover the difference.

VIII  COMPLAINT PROCEDURE AND LIABILITY FOR DAMAGE

  1. If the scope and quality of provided services don´t objectively comply with the agreed level, Customer may pursue remedy against the service provider or Agent´s representative with respect to agreed service; and such remedy shall be pursued without delay. A written record of this fact shall be drawn up, which, however, isn´t a complaint within the meaning of applicable legislation.
  2. If Agent has failed to secure proper and timely remedy, Customer shall file a complaint after the return, however, not later than within three months of the end of the utilization of the respective service, which complaint shall be supported by written record pursuant to Clause 1. above. If the complaint is justified, Customer shall be entitled to a discount on paid services corresponding to the difference between ordered services and factually provided services.
  3. In case that the damage has been caused neither by Agent nor Agent´s contractual partners, but by Customer or third parties not related to the provision of the respective service, Agent shall not be liable for the damage arisen. The same applies if the damage has been caused by an event that couldn´t have been prevented or that was a result of extraordinary and unpredictable circumstances.
  4. In handling the complaint, Customer shall provide Agent with maximum cooperation in order to enable the most efficient removal of defects and prevent the origin of any damage or to reduce the scope of the damage. Agent shall not be liable for the level of the services ordered by Customer with third parties.
  5. Customer shall have the right to exercise Customer´s rights and entitlements and settle the same out of court and, to this end, file a petition to launch alternative dispute resolution under the Act No. 391/2015 Coll. on alternative solution to consumer disputes and on amendment to certain acts as amended. Customer may exercise Customer´s rights and obligations also online through European Dispute Resolution Platform available at http://ec.europa.eu/consumers/odr/ index_en.htm.

IX  INSURANCE AGAINST AGENT´S INSOLVENCY

  1. Customer has met Customer´s obligations regarding compulsory contractual insurance of package tours against the possibility of bankruptcy within the meaning of the Act No. 281/2001 Coll., based on which Customer shall be provided with alternative performance in case of a) failure to arrange for transport from the place of residence in Slovakia to domestic country, provided that the transport is a part of ordered and paid services; b) failure to return paid advance payment or the price of package tour, provided that the package tour hasn´t been arranged at all; c) failure to cover the difference between paid price of package tour and the price of partially arranged package tour, provided that the package tour has been arranged only partly.

X PRIVACY POLICY 

  1. Data Protection Officer: Our Data Protection Officer can be contacted by email at stey@steyslovakia.com.
  2. Categories of personal data we collect: (a) The categories of personal data about you that we may collect, use, store, share and transfer are: Advertising Data. This includes personal data which relates to your advertising preferences, such as information about your preferences in receiving marketing materials from us and your communication preferences; Information Technology Data. This includes personal data which relates to your use of our website, such as your internet protocol (IP) address, login data, traffic data, weblogs and other communication data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website; Individual Data. This includes personal data which relates to your identity, such as your first name, middle name, last name, username or similar identifier, marital status, title, date of birth, place of birth, passport number and gender; Account and Profile Data. This includes personal data which relates to your account or profile on our website, such as your username and password, proposals and bookings made by you, your interests, preferences, feedback and survey responses; Usage and Operational Data. This includes personal data which relates to your usage and operation of our website, such as information about how you use our website, products and services; Economic and Financial Data. This includes personal data required for us to process your booking in line with our obligations under the Payment Card Industry Data Security Standard (PCI) and for the prevention of fraud; Enquiry and Sales Data. This includes personal data which relates to the transactions you have conducted with us, such as details about payments to and from you, details of subscriptions to our services or publications and other details of products and services you have purchased from us; Audio Data. This includes personal data which is gathered using recording systems at our locations. Market Research Data. This includes personal data which is gathered for the purposes of market research, such as price comparison information; Health Data. This includes personal data which is gathered for health and safety purposes including any accident report or claim log or any information you provide about allergies or other medical conditions during the booking process or in one of our locations; Communication Data. This includes personal data which relates to a method of communication such as your billing address, delivery address, email address and telephone numbers. (b) We may also create Personal Data about you, for example, if you contact us by telephone to make a complaint, for example about our services or goods, then we may make a written record of key details of the conversation so that we can take steps to address the complaint. (c) We also obtain and use certain aggregated data such as statistical or demographic data for any purpose (“Aggregated Data”). Aggregated Data may be derived from your personal data but does not directly or indirectly reveal your identity. For example, we may aggregate your Operation Data to calculate the percentage of users accessing a specific feature on our website. However, if we re-combine or re-connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice. (d) In addition, we may obtain certain special categories of your data (“Special Categories of Data”), and this Privacy Notice specifically sets out how we may process these types of personal data. The Special Categories of Data are data relating to sexuality, religious beliefs or health. (e) We do not collect any information about Criminal convictions and Offences.
  3. The sources from which we obtain your personal data: We obtain your personal data from the following sources: Directly from you, either in person (at our locations or otherwise), via our website, via email or by telephone. This could include personal data which you provide when you: (a) apply for our products or services, including where you sign up; (b) browse or create an account on our website; (c) subscribe to our service or publications; (d) request marketing to be sent to you; (e) enter into a competition or promotion; (f) completing a survey from us; (g) saving a proposal; (h) entering details at an event; (i) send an email to us; also (j) Automated technologies, such as call recording, cookies, server logs and other similar technologies; also (k) Third parties, such as: analytics providers; advertising networks; search information providers; providers of technical, payment and delivery services; data brokers or aggregators; partnerships; travel agents.
  4. How we use your personal data & our basis for using it. Where we are relying on a basis other than consentWe may rely on one or more of the following legal bases when processing your personal data. We have set out below the purposes for which we may process your personal data and the relevant legal basis upon which we will rely (this is what the law allows us to do): (a)For managing your booking we will use information provided by you to deliver our products and services. This includes booking holidays, tours, transportation, car hire and the issuing of tickets. We will rely on the following legal basis to process this personal data:the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract;(b) To make suggestions and recommendations to you about our products and services that may be of interest to you, for determining and measuring the effectiveness of promotional campaigns and advertising and making sure our marketing is relevant to you. We will rely on the following legal basis to process this personal data:the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data;(c) To deal with your enquiries, to send you information you have requested or to provide you with important-real time information about our products and service you have ordered from us (e.g. a change of time or location due to unforeseen circumstances).  We will rely on the following legal bases to process this personal data:- the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data;- the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract;(d) For the development, delivery and improvement of our products and services, marketing, customer relationships and experiences in the provision of products and services to our customers. We will rely on the following legal basis to process this personal data:the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data;(e) Where you have submitted a job application we may for a reasonable period of time keep your details on file for future reference should a suitable position subsequently become available and we may send you information about job opportunities. We will rely on the following legal basis to process this personal data:the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data;(f)  To help us develop our website to be more useful to you and our customers, for identifying usage trends and for internal purposes of research, analysis, testing, monitoring, customer communication, risk management and administrative purposes, to help us define types of customer for our products and services, to keep our website updated and relevant and to develop our marketing strategy. We will rely on the following legal basis to process this personal data:the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data;(g) To protect our rights or property (including our website), administer and improve our IT services and network security, prevent fraud and facilitate any business reorganisation or group restructuring exercise. We will rely on the following legal basis to process this personal data:the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data;(h) In order to comply with our own legal obligations, e.g. health and safety legislation, or to assist in an investigation (e.g. from the Police). We will rely on the following legal basis to process this personal data:the processing is necessary for compliance with a legal obligation to which we are subject;(i) In order to use your personal data in life or death situations where there is no time to gain your consent (e.g. in the event of an accident and we have to give personal details to medical personnel). We will rely on the following legal basis to process this personal data:the processing is necessary in order to protect the vital interests of the data subject or of another natural person;(j) In an official role which we have been designated to carry out by an official authority (e.g. the government), or where we are otherwise carrying out tasks which are in the public interest (e.g. which have been designated as such by the government, or which would otherwise be deemed in the public interest). We will rely on the following legal basis to process this personal data:the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
  5. Special Categories of Data. In addition, we may lawfully process Special Categories of Data in certain ways. We set out below the purposes for which we may process Special Categories of Data along with the legal bases on which we process these Special Categories of Data (this is what the law allows us to do):(a)we may need to process your health information (for example to enable us to make arrangements for special assistance and any dietary preferences or requirements or for determining your fitness to fly). In relation to the processing of such Special Categories of Data:)We rely on the following legal basis to process such Special Categories of Data:- the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract;- the processing is necessary in order to protect the vital interests of the data subject or of another natural person;(b) Additionally, we can only process such Special Categories of Data where:- The processing is necessary in order to protect the vital interests of you or another individual where you or the individual is physically or legally incapable of giving consent;- The processing is necessary for reasons of public interest in the area of public health for example: protecting against serious cross-border threats to health; ensuring high standards of quality and safety of healthcare and of medicinal products or medical devices;(c)we may need to disclose any Special Categories of Data we hold on you, where to do so is in the substantial public interest (for example your health information in order to prevent an epidemic, in the event of illness or injury or some other related emergency, to record any accident or injury or other incident you may suffer when visiting any of our locations or to arrange for you to receive medical assistance), provided that when we do so we provide suitable measures to protect your rights. In relation to the processing of such Special Categories of Data: We rely on the following legal basis to process such Special Categories of Data:The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us. Additionally, we can only process such Special Categories of Data where processing is necessary for reasons of public interest in the area of public health for example:- protecting against serious cross-border threats to health;-  ensuring high standards of quality and safety of healthcare and of medicinal products or medical devices; (d) we may need to process information about your religion (for example to enable an airline to provide you with a meal indicating a particular religion e.g. halal or kosher) or your sexuality (for example to enable us to provide you with a specific holiday which you have requested from our range). In relation to the processing of such Special Categories of Data: We rely on the following legal basis to process such Special Categories of Data:- the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract; Additionally, we can only process such Special Categories of Data where you have given us explicit consent to the processing of such Special Categories of Data for the purpose. You may at any time withdraw this specific consent but we will be unable to fulfill your booking in such event and we may have to cancel your booking.We will always attempt to minimise the amount of sensitive personal data collected unless there is a specific lawful reason (e.g. an emergency situation).
  6. Who receives your personal data. We may disclose your personal data to: (a) our third party suppliers or sub-contractors who may process data on our behalf to enable us to provide you with our services. Any such disclosure will only be so that we can process your personal data for the purposes set out in this Privacy Notice; b) our group companies and affiliates or third party data processers who may process data on our behalf to enable us to carry out our usual business practices. Any such disclosure will only be so that we can process your personal data for the purposes set out in this Privacy Notice; (c) HMRC, legal and other regulators or authorities, including those who request your personal data or to report any potential or actual breach of applicable law or regulation; (d) external professional advisers such as accountants, bankers, insurances, auditors and lawyers; (f) law enforcement agencies, courts, immigration authorities, customs and excise authorities or other relevant party, to the extent necessary for the establishment, exercise or defence of legal rights; (g) third parties where necessary for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties; (h) third parties which are considering or have decided to buy some or all of our assets or shares, merge with us or to whom we may transfer our business (including in the event of a reorganisation, dissolution or liquidation); (i) third parties operating plugins or content (such as Facebook, Twitter, Instagram) on our website which you choose to interact with.
  7. Personal data about other people which you provide to us. (a) If you provide personal data to us about someone else you must ensure that you are entitled to disclose that personal data to us and that, without our taking any further steps, we may collect, use and disclose that personal data as described in this Privacy Notice. (b) You must ensure the individual concerned is aware of the various matters detailed in this Privacy Notice, as those matters relate to that individual, including our identity, how to contact us, the way in which we collect and use personal data and our personal data disclosure practices, that individual’s right to obtain access to the personal data and make complaints about the handling of the personal data, and the consequences if the personal data is not provided.
  8. Accuracy of your personal information. It is important that the personal data we hold about you is accurate and current and we take all reasonable precautions to ensure that this is the case but we do not undertake to check or verify the accuracy of personal data provided by you.  Please keep us informed if your personal data changes during your relationship with us either by logging onto your account on the website or by contacting us. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.
  9. International transfers of personal data. (a) It is possible that personal data we collect from you may be transferred, stored and/or processed outside the European Economic Area. In particular, where you are booking a holiday to a destination outside of the European Economic Area, we may need to transfer your personal data to that destination as is necessary for the conclusion or performance of the contract concluded in your interests between us (in other words, in order for us to provide you with the holiday you have requested). (b) In connection with transfers of personal data outside of the European Economic Area, we shall take such steps as are necessary for compliance with the General Data Protection Regulation (EU) 2016/679, for example ensuring that: (c) the relevant safeguard in place is the standard data protection contractual clauses between us and the recipient and a copy can be obtained by contacting us using the contact details set out in section 2; or any such transfer is made on the basis of an adequacy decision, namely: – the Privacy Shield for transfers to the US; or – the European Commission has decided that the relevant non-EU country ensures an adequate level of protection.
  10. How long we will store your personal data for. We ensure that we only keep your personal data for the minimum period as is necessary for us to abide by our relevant legal obligations and we will act in accordance with any group data retention policy mandated by our parent company which is place from time to time. In relation to personal data relating to your bookings with us, we will store your personal data for 8 years from your departure date.  In relation to personal data relating to marketing, we will store your personal data for 8 years from your last interaction with us. We keep the length of time that we hold your personal data under review. These reviews take place annually.
  11. Contractual or statutory requirements on you to provide personal data. (a) In certain circumstances the provision of personal data by you is a requirement;(b) to comply with the law or a contract; or (c) necessary to enter into a contract; (d) You are required to provide personal data which is necessary to comply with the law and the consequences of failing to provide your personal data are the inability for us to fulfill your product or service request. (e) It is your choice as to whether you provide us with your personal data necessary to enter into a contract or as part of a contractual requirement. If you do not provide your personal data then the consequences of failing to provide your personal data are that we may not be able to perform to the level you expect under our contract with you. An example of this would be where we are unable to provide you with certain products or services as we do not have your full details, or where we cannot perform our contract with you at all because we rely on the personal data you provide in order to do so.
  12. Your rights in relation to your personal data. (a) Subject to applicable law including relevant data protection laws, in addition to your ability to withdraw any consent you have given to our processing your personal data, you may have a number of rights in connection with the processing of your personal data, including: (b) the right to request access to your personal data that we process or control; (c) the right to request rectification of any inaccuracies in your personal data or, taking into account the purposes of our processing, to request that incomplete data is completed; (d) the right to request, on legitimate grounds as specified in law: –  erasure of your personal data that we process or control; or – restriction of processing of your personal data that we process or control; (e) the right to object, on legitimate grounds as specified in law, to the processing of your personal data; (f)  the right to receive your personal data in a structured, commonly used and machine-readable format and to have your personal data transferred to another controller, to the extent applicable in law; and (g) the right to lodge complaints regarding the processing of your personal data with the Information Commissioner’s Office or other relevant supervisory body. If you would like to exercise any of the rights set out above, please contact us.
  13. Links to other websites. This policy only applies to us. If you link to another website from our website, you should remember to read and understand that website’s privacy policy as well. We do not control unconnected third-party websites and are not responsible for any use of your personal data that is made by unconnected third party websites.

XI  FINAL PROVISIONS

  1. The validity hereof shall be applicable to package tours and services provided by Agent, except for cases when Agent has made a written agreement with Customer on a different scope of mutual rights and obligations beforehand.
  2. Any and all data and facts included in Agent´s catalogue and price list regarding services, prices and travel conditions correspond to the information known at the time of the publication thereof and Agent reserves the right to change the same until the period of the conclusion of the Contract with Customer.
  3. Provided services shall be used by Customer on Customer´s own behalf and responsibility as well as at Customer´s own risk, and Agent shall not be liable for possible damage to health or property not caused by Agent´s direct actions.
  4. These Contractual Terms shall become valid on the May 25th, 2018.

[:de]Contractual Terms of the Travel Agency STEY s. r. o.

I  CONTRACT ON PACKAGE TOUR ARRANGEMENT

  1. For the purposes of these Contractual Terms, the agent (hereinafter referred to as “Agent”) shall mean the travel agency STEY s. r. o., Company Reg. No. 50 713 710, having registered office at Dolná 1689/19, 977 03 Brezno, entered in the Business Register kept by the District Court Banská Bystrica, Section: Sro, File No. 31356/S.
  2. For the purposes of these Contractual Terms, the customer (hereinafter referred to as “Customer”) shall mean the person which entered into the Contract on Package Tour Arrangement with Agent, or a person for the benefit of which the Contract has been entered into, or a person to which the package tour has been transferred in line with Par. III. Clause 1 f) hereof. In case that multiple persons are involved on the part of Customer, such persons shall be preferred to in singular as “Customer”, in which case all the persons on the part of Customer shall comply with their obligations arising from the Contract on Package tour Arrangement jointly and severally.
  3. The Contract on Package Tour Arrangement shall arise between Agent and Customer on the basis of properly completed and signed Contract on Package Tour Arrangement confirmed by Agent or any other travel agency or tour operator authorized to broker Agent´s services. A contract signed by Agent´s statutory representative or authorized representative on behalf of Agent shall be deemed valid as well.
  4. The travel agency or tour operator which has been authorized by Agent and brokers Agent´s services shall not be entitled to alter the terms of provided package tour or provide information that is in conflict with information provided by Agent in the online catalogue and other promotional materials.
  5. By signing the Contract, Customer confirms that, upon the conclusion of the Contract, Customer has been acquainted with the content as well as all parts of the Contract, and that Customer agrees with the Contract without reservations. The Contract on Package Tour Arrangement shall be composed of the following parts: Contractual Terms of the Travel Agency STEY s. r. o., Certificate of Insurance against Agent´s Insolvency and the Contract of Mandate regarding Travel Insurance included in the price of package tour.
  6. The contractual relationship may be entered into without direct contact, i.e. by e-mail, by Agent sending an invoice for advance payment to Customer. Following the transfer of the amount specified in the invoice for advance payment to Agent´s account and subsequent sending of the confirmation (e-mail) by Agent, STEY Travel Agency´s Contract on Package Tour Arrangement shall be deemed validly concluded.

II  PRICE OF PACKAGE TOUR AND SERVICES, BOOKING AND PAYMENT TERMS

  1. Price of package tour shall be the total price for ordered services which price is specified in the Contract. If discounts are available, they may not be cumulated; Customer may only select one of the discounts applicable as of the day of the establishment of contractual relationship. As far as discounts for children are concerned, the age of the child as of the last day of the package tour shall be decisive. The price of the package tour shall not include Customer´s costs linked with compliance with passport, customs, foreign exchange and other regulations of the country of destination.
  2. Preliminary booking may be carried out over the phone, by e-mail or by completing the form on www.steyslovakia.com. The booking shall be regarded as an order after the sending of the booking from. Such order shall be confirmed by an e-mail. This order shall not be considered binding until the moment of the receipt of Agent´s order confirmation e-mail by Customer, and no obligations specified in Paragraph IV shall be imposed upon and no rights shall be granted to Customer with respect to said order.
  3. Upon Contract conclusion, Agent shall have the right to ask for an advance payment amounting to at least 50% of the price of package tour. The remaining part of the price shall be payable no later than 30 calendar days prior to the start of service utilization. If the contractual relationship is established later than 30 calendar days prior to the start of the package tour, Customer shall pay 100% of the price of ordered services upon the establishment of the contractual relationship.
  4. It shall only be possible to pay for ordered services by way of bank transfer or in any other agreed manner, and the day of payment shall be deemed the day on which the funds are credited to Agent´s account. Costs linked with the cross-border payment transaction shall be borne by Customer.
  5. Customer shall have the right to the provision of all ordered services only after the payment of full price of package tour and compliance with other service provision terms. In case of failure to pay within stipulated period, Agent shall be entitled to withdraw from the Contract in writing or by e-mail and not to provide ordered services. Customer shall have the obligation to reimburse Agent for the costs incurred due to the failure to comply with Contractual Terms on the part of Customer.
  6. Agent shall be entitled to increase unilaterally the price of package tour and services not later than 21 days prior to the start of service provision, provided that transport costs, including fuel prices, have been increased by 20% in the period of 30 calendar days. The reason for and method of price increase shall be notified to Customer in writing or by e-mail. Customer shall cover the difference according to instructions included in Agent´s information.

III  RIGHTS AND OBLIGATIONS OF CUSTOMER

  1. Among the fundamental rights of Customer shall be:
  2. right to provision of services of agreed quality and within the agreed period;
  3. right to protection of personal data provided by Customer to the travel agency in connection with the package tour;
  4. right to additional information which is not included in the catalogue and is important to Customer and known to the travel agency;
  5. right to be acquainted without delay with possible changes in the tour schedule, the scope of services and the price;
  6. right to cancel participation in the package tour by withdrawal from the Contract at any time prior to the start of the package tour under the terms agreed in the Contract;
  7. right to notify the travel agency in writing or by e-mail prior to the start of the package tour, however, not later than 10 calendar days prior to the start of service utilization, that the Customer will be substituted by any other person. A part of the notice of Customer substitution shall be the written consent of the person to substitute Customer. The new customer shall enter into the contractual relationship on the day of the receipt of the notice, and all rights and obligations arising from the Contract shall be transferred to the new customer. Agent reserves the right to charge a one-off fee amounting to €30/person for the change of Customer, which fee shall be paid by Customer in line with the maturity of the invoice received together with modified Contract;
  8. right to file a complaint against services in line with the terms stipulated in the Contract;
  9. right to receive along with the Contract also documents on tour insurance or any other form of protection of Customer in the event of insolvency.
  10. Among the fundamental obligations of Customer shall be:
  11. to provide the travel agency with the assistance needed for proper arrangement and provision of the package tour comprising the subject of the Contract, including but not limited to, full, true and early completion of required forms; also photos, passport, visa application forms and other required formalities, provided that the travel agency procures also visa;
  12. to enclose the power of attorney granted to representing co-travellers, provided that a spouse or an own minor child isn´t among them;
  13. to pay full price of package tour according to the timetable and prove such payment by a payment document; if Customer has failed to pay the price of package tour on time, the travel agency shall have the right to withdraw from the Contract;
  14. to notify the travel agency without delay, however, within the stipulated period at the latest, of Customer´s opinion on possible changes in terms and agreed scope of services;
  15. to take over from the travel agency documents needed for the utilization of agreed services;
  16. to arrive at the destination on the stipulated date ready to utilize the agreed scope of services; in the event of delay with the utilization of greed services by own fault, to arrive at own expense and responsibility at the destination in line with the timetable of agreed services;
  17. to follow the instructions of the travel agency or travel agency´s representative in charge during the package tour; to follow the stipulated programme, applicable regulations of the visited country, place and accommodation facility, in particular the accommodation rules and transport rules; to compensate for possible damage caused by Customer to the accommodation facility or to the means of transport during the package tour;
  18. to carry all valid travel documents required for the entry into the country visited, in particular, travel document, visa and certificate of vaccination (if required), travel insurance certificate, if Customer is insured; these documents shall be obtained by Customer itself, provided that the travel agency did not offer and provide such service to Customer;
  19. to refrain from any action harming or impeding other package tour participants;
  20. to report without delay any change in personal data specified in the Contract, including, but not limited to, contact address, telephone or any other contact etc., for the purposes of compliance with contractual liabilities.

IV  OBLIGATIONS OF AGENT

  1. Fundamental obligations of Agent include mainly: a) the obligation to provide Customer with the name, place of accommodation or the contact address and telephone number of the representative not later than 7 calendar days prior to the start of the package tour; b) the obligation to have a valid tour insurance against insolvency during the entire duration of the tour-selling business.

V  CHANGE IN AGREED SERVICES

  1. In case that Agent is forced to change an essential condition of the Contract, Agent shall propose Customer to change the Contract. If the change in the Contract leads to a change in the price of package tour, the proposal shall include the new price. Customer shall have the right to reject the proposed change and withdraw from the Contract without cancellation fees. Customer shall notify Agent of Customer´s decision in writing within the period stipulated in the proposal for Contract change.
  2. Agent shall be authorized to carry out operative changes in the programme and provided services during the package tour, unless the originally agreed programme and services may be ensured for extraordinary reasons. In these cases Agent shall: a) ensure alternative programme and services the quality and scope of which come closest to the character of original services, and, if services are ensured at least on the same level, any other claims of Customer shall be excluded; or b) return Customer the price paid for non-provided services; or c) give Customer discount on paid services which were included in the price of package tour and not fully provided or for which no alternative performance was granted.
  3. In case of overbooking of accommodation capacity, Agent shall arrange for alternative accommodation of at least equal or higher category over the entire or proportional part of stay.
  4. Customer reserves the right to cancel the package tour immediately due to Vis Major and events preventing or limiting the organization of the package tour and jeopardising the safety of tour participants.
  5. Customer reserves the right to change the programme in terms of content and timetable due to Vis Major, decisions of public authorities or emergencies.

VI  WITHDRAWAL FROM CONTRACT

  1. Prior to the start of the package tour, Agent may withdraw from the Contract only due to package tour cancellation or violation of contractually agreed obligations by Customer. In the event that the organization of the package tour requires minimum number of participants, Agent shall inform Customer of this fact prior to Contract conclusion. If the required number of participants has not been reached, Agent reserves the right to cancel the package tour not later than 10 calendar days prior to package tour start, of which Customer shall be informed in writing or by e-mail.
  2. Customer shall have the right to withdraw from the Contract at any time prior to package tour start a) without giving any reason; b) due to major breach of Agent´s obligations arising from the Contract. The notice of withdrawal shall take effect on the day of the receipt of the written or electronic form of the same by Agent.
  3. In case that Customer has withdrawn from the Contract for a reason different from major breach of obligations by Agent or, as the case may be, if Agent has withdrawn from the Contract in case of breach of obligations by Customer, Customer shall pay Agent a compensation for damage in the form of a cancellation fee amounting to:
    • Not later than 30 days prior to the start of service utilization – handling fee €30/Contract;
    • 29 – 21 days prior to the start of service utilization – 25% of the price of ordered services;
    • 20 – 14 days prior to the start of service utilization – 50% of the price of ordered services;
    • 13 – 6 days prior to the start of service utilization – 75% of the price of ordered services;
    • 5 days or less prior to the start of the package tour – 100% of the price of ordered services.
  1. The number of days taken into account for the calculation of cancellation fee shall be counted from the day of effect of the withdrawal from the Contract to the date of planned start of service utilization specified in the Contract. In case of cancellation of the participation of one out of two persons in a double-bed room, the cancelling person shall pay compensation for damage equivalent to extra charge for a single-bed room. Similar procedure shall be applied to accommodation the price of which shall be calculated per whole facility, irrespective of the number of occupied beds. In case of cancellation of the participation of one or multiple persons out of the number of persons specified in the Contract, the compensation for damage shall be calculated according to the remaining number of persons in view of the character of ordered services (accommodation, trip using private means of transportation).
  2. Agent shall have the right to pay compensation for damage in the form of a cancellation fee by offsetting the entire or proportional package tour part paid.
  3. Customer´s request for date change shall be evaluated by Agent with respect to available capacities. In case that parties agree on date change in writing, Customer shall pay a handling fee amounting to €80 for the date change. If no capacities in the ordered accommodation facility are available on the date requested and parties agree on an alternative accommodation capacity, which results in increase in the price of package tour, Customer shall cover the difference.

VII  COMPLAINT PROCEDURE AND LIABILITY FOR DAMAGE

  1. If the scope and quality of provided services don´t objectively comply with the agreed level, Customer may pursue remedy against the service provider or Agent´s representative with respect to agreed service; and such remedy shall be pursued without delay. A written record of this fact shall be drawn up, which, however, isn´t a complaint within the meaning of applicable legislation.
  2. If Agent has failed to secure proper and timely remedy, Customer shall file a complaint after the return, however, not later than within three months of the end of the utilization of the respective service, which complaint shall be supported by written record pursuant to Clause 1. above. If the complaint is justified, Customer shall be entitled to a discount on paid services corresponding to the difference between ordered services and factually provided services.
  3. In case that the damage has been caused neither by Agent nor Agent´s contractual partners, but by Customer or third parties not related to the provision of the respective service, Agent shall not be liable for the damage arisen. The same applies if the damage has been caused by an event that couldn´t have been prevented or that was a result of extraordinary and unpredictable circumstances.
  4. In handling the complaint, Customer shall provide Agent with maximum cooperation in order to enable the most efficient removal of defects and prevent the origin of any damage or to reduce the scope of the damage. Agent shall not be liable for the level of the services ordered by Customer with third parties.
  5. Customer shall have the right to exercise Customer´s rights and entitlements and settle the same out of court and, to this end, file a petition to launch alternative dispute resolution under the Act No. 391/2015 Coll. on alternative solution to consumer disputes and on amendment to certain acts as amended. Customer may exercise Customer´s rights and obligations also online through European Dispute Resolution Platform available at http://ec.europa.eu/consumers/odr/ index_en.htm.

VIII  INSURANCE AGAINST AGENT´S INSOLVENCY

  1. Customer has met Customer´s obligations regarding compulsory contractual insurance of package tours against the possibility of bankruptcy within the meaning of the Act No. 281/2001 Coll., based on which Customer shall be provided with alternative performance in case of a) failure to arrange for transport from the place of residence in Slovakia to domestic country, provided that the transport is a part of ordered and paid services; b) failure to return paid advance payment or the price of package tour, provided that the package tour hasn´t been arranged at all; c) failure to cover the difference between paid price of package tour and the price of partially arranged package tour, provided that the package tour has been arranged only partly.

IX  FINAL PROVISIONS

  1. The validity hereof shall be applicable to package tours and services provided by Agent, except for cases when Agent has made a written agreement with Customer on a different scope of mutual rights and obligations beforehand.
  2. Any and all data and facts included in Agent´s catalogue and price list regarding services, prices and travel conditions correspond to the information known at the time of the publication thereof and Agent reserves the right to change the same until the period of the conclusion of the Contract with Customer.
  3. Customer´s personal data shall be processed under the Act No. 122/2013 Coll. on the protection of personal data and on amendment to certain acts as amended. Agent processes Customer´s personal data within the scope specified in the Contract. Customer shall provide correct and true personal data and inform Agent without delay of the change in Customer´s personal data.
  4. Provided services shall be used by Customer on Customer´s own behalf and responsibility as well as at Customer´s own risk, and Agent shall not be liable for possible damage to health or property not caused by Agent´s direct actions.
  5. These Contractual Terms shall become valid on 1 May 2017.